Privacy Policy

We may collect the following categories of information:

• Personal details — name, date of birth, gender, photograph, government ID (where required for age verification).
• Contact information — email address, phone number, mailing address, emergency contact.
• Health & fitness data — fitness goals, medical conditions you disclose, injury history, body measurements, and workout progress tracked with our trainers.
• Payment information — billing address and payment card details processed through our secure third-party payment provider. We do not store full card numbers on our servers.
• Usage & device data — IP address, browser type, pages visited, and cookies when you use our website.
• Facility access data — check-in times, locker usage, and CCTV footage inside the premises for safety and security.

• To provide memberships, classes, personal training, and related services.
• To design safe, effective training programs suited to your goals and health profile.
• To process payments and manage renewals, cancellations, and refunds.
• To communicate schedule changes, bookings, receipts, and service updates.
• To send marketing or promotional content (only where you have opted in).
• To comply with legal, tax, and regulatory obligations.
• To keep our facility safe and prevent fraud or misuse.

We do not sell your personal information. We may share it with:

• Our trainers and staff, to the extent required to deliver your program.
• Service providers such as payment processors, scheduling software, and email service providers, under confidentiality obligations.
• Authorities, where required by law, court order, or to protect the safety of members and staff.

Our website uses cookies and similar technologies to remember your preferences, keep you signed in, and understand how visitors use the site. You can control cookies through your browser settings; disabling them may affect certain features.

We keep your information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Health and training records are retained for the duration of your membership and a reasonable period after cancellation for continuity of care.

Subject to applicable law, you may:

• Request access to, or a copy of, the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your data, subject to legal retention requirements.
• Withdraw consent to marketing communications at any time.

To exercise any of these rights, contact us using the details below.

Our services are intended for individuals 16 years and older. Members under the age of 18 require consent from a parent or legal guardian. We do not knowingly collect information from children under 13.

We use reasonable technical and organizational measures — including access controls, encryption in transit, and secure payment processing — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify members by email or through a notice at the facility.

For any questions about this policy or how we handle your information, reach out to us:

• Email: info@gympro.com
• Phone: 123456789
• Address: 2nd Floor, Wellness Plaza, Main Street, City Center

See also our Terms of Service.